And Then There Was One!
Too Bad I'm Actually Surprised When a Company Does the Right Thing... So Far
Last week, I shared the tale of my notebook computer and its sizzling performance. as a rarity today, after my email to the company's support site, I actually received a response the next day about the overheating power supply issue. It instructed me to call an 800 number during business hours, and provided a ticket number to track the case.
After enjoying the three day Memorial Day holiday, I got in touch with them today. I gave them the ticket number, and they asked for the model number, and serial number of my notebook. I had previously registered the notebook when I had bought it. They then informed me that the notebook would be fixed, and I would only have to pay for the shipping of it to Texas. As the computer is over two years old, and technically out of warranty anyway, this seemed quite fair, and I headed off to the UPS store with the notebook encased in bubble wrap.
At the company's suggestion, I did insure the notebook for $750. I had paid over $800 for it at the time of purchase, but who knows what it is really worth now. The cash payout would significantly ameliorate my pain should my package take a wrong turn and end up in Albuquerque. The whole process should take about three weeks to complete reportedly.
Getting back to the title of my post, I'm down to one computer. I haven't had a sole computer since 1999. Since then, there has been at least two computers, and I maxed out at six at one point. I'm starting to feel like I'm working without a safety net at this point. At least when one 'puter crashes, I can use the other one to research the problem and get it up and running. I'm keeping my fingers crossed over the next few weeks that the computer bugaboos stay away.
So far, I'm pleased that Averatec has owned up to the problem, and are being reasonable about it. If all goes well, I'll still be able to recommend them for their affordable notebooks as I have done through the years. Stay tuned, we'll let you know how this one turns out as a lot could happen between here and the Lone Star state.
--Jonas
Last week, I shared the tale of my notebook computer and its sizzling performance. as a rarity today, after my email to the company's support site, I actually received a response the next day about the overheating power supply issue. It instructed me to call an 800 number during business hours, and provided a ticket number to track the case.
After enjoying the three day Memorial Day holiday, I got in touch with them today. I gave them the ticket number, and they asked for the model number, and serial number of my notebook. I had previously registered the notebook when I had bought it. They then informed me that the notebook would be fixed, and I would only have to pay for the shipping of it to Texas. As the computer is over two years old, and technically out of warranty anyway, this seemed quite fair, and I headed off to the UPS store with the notebook encased in bubble wrap.At the company's suggestion, I did insure the notebook for $750. I had paid over $800 for it at the time of purchase, but who knows what it is really worth now. The cash payout would significantly ameliorate my pain should my package take a wrong turn and end up in Albuquerque. The whole process should take about three weeks to complete reportedly.
Getting back to the title of my post, I'm down to one computer. I haven't had a sole computer since 1999. Since then, there has been at least two computers, and I maxed out at six at one point. I'm starting to feel like I'm working without a safety net at this point. At least when one 'puter crashes, I can use the other one to research the problem and get it up and running. I'm keeping my fingers crossed over the next few weeks that the computer bugaboos stay away.
So far, I'm pleased that Averatec has owned up to the problem, and are being reasonable about it. If all goes well, I'll still be able to recommend them for their affordable notebooks as I have done through the years. Stay tuned, we'll let you know how this one turns out as a lot could happen between here and the Lone Star state.
--Jonas
posted by digitaldoc at 9:41 PM
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