I'm Surprised

Recently, I shared my "sizzling" issue I was having with my notebook, an Averatec 3250HX. Aside from the overheating, I've been otherwise quite pleased with the portable computer and the level of performance in a compact package that straddles the line between notebook and subnotebook at 4.3 pounds. After an email exchange with customer service, I sent the computer to Texas for a little work after the company agreed to cover the issue, even though it was out of warranty.

I was quite surprised when the DHL guy brought me a package today. Needless to say, it was my notebook, all nice and padded in the box. This seemed too quick, did they really fix anything? Paranoid as I am, I even verified the serial number as being the same, and it was. My hard drive was not reset, and came back the same as I sent it- in need of a defrag!



Cautiously, I connected it to the AC, on a ceramic tile just in case, and powered it up. Hmmm. No burning smell- that's a clear improvement. The power light stays on; before it kept going to battery power despite being plugged in. After an hour, the corner that gave the "blistering" heat was warm, but much cooler than it had ever been. In short the operation was a success.

I'm always eager to share a company's performance- good or bad. While Averatec is hardly a popular manufacturer, I will say that they did right by me and my notebook in this case. I understand that any computer is a complex product, and there may be issues down the road that no one can predict. I'm pleased that they stood behind their product, and got it going again. I would not hesitate to buy one of their products again.

--Jonas