T-Mobile Update
After some major cell phone issues last week, and some less than informative answers from T-Mobile’s service line, I’m happy to report that over the weekend and this week the cell tower has been mostly up and running. There have been some times where there was no coverage again, but overall it has been more up then down.
However, things are not quite perfect. When I complained about the tower outage, I also complained as why my roaming capability for my quad band phone doesn’t get onto the neighboring network. They promised to have an engineer look into things, and get back to me within 72 hours. After more than double that time period, I have yet to hear anything back, and the dead spots, that there are towers from competing companies in. Not good. (As an aside, I sent a copy of last week's story to their media relations department. They called me back on my cell phone, but I had a lot of difficulty hearing the callback number they left. I returned the call to my best guess of the number, but it only said that due to heavy volume it wouldn't go through- four times! Also, the received calls on the cell phone only was the general 800 number for the company so we're not exactly communicating).
Also, the supervisor on Thursday was going to call me back to follow up on the issue, and determine the final credit. He did not, nor anyone else from the phone service center. Also, not good.
In this era where the cell phone carriers are all pretty much the same, in that the contracts are similar, and the plans are very similar, the only thing to distinguish them is some level of service. Unfortunately, T-Mobile is not doing well in this area. I’m thankful the phone works again, but they really could do better overall. When my contract comes up next year for renewal, I'm going to think long and hard before just signing up again for this.
--Jonas
However, things are not quite perfect. When I complained about the tower outage, I also complained as why my roaming capability for my quad band phone doesn’t get onto the neighboring network. They promised to have an engineer look into things, and get back to me within 72 hours. After more than double that time period, I have yet to hear anything back, and the dead spots, that there are towers from competing companies in. Not good. (As an aside, I sent a copy of last week's story to their media relations department. They called me back on my cell phone, but I had a lot of difficulty hearing the callback number they left. I returned the call to my best guess of the number, but it only said that due to heavy volume it wouldn't go through- four times! Also, the received calls on the cell phone only was the general 800 number for the company so we're not exactly communicating).
Also, the supervisor on Thursday was going to call me back to follow up on the issue, and determine the final credit. He did not, nor anyone else from the phone service center. Also, not good.
In this era where the cell phone carriers are all pretty much the same, in that the contracts are similar, and the plans are very similar, the only thing to distinguish them is some level of service. Unfortunately, T-Mobile is not doing well in this area. I’m thankful the phone works again, but they really could do better overall. When my contract comes up next year for renewal, I'm going to think long and hard before just signing up again for this.
--Jonas
posted by digitaldoc at 10:43 AM
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