TMobile Update
So after being promised yet another call back from TMobile that never happened, I decided to call again. This time when I got "tier one" tech support on the phone, I told that them to kick me up to "tier two" which they did. I figured that after this many tries, I could skip the folks that simply couldn't help me.
When I got the tier two associate, I gave her my "trouble ticket" number. She returned with some excitement that she had some "good news" for me. I made sure I was sitting down, and she informed me that a new tower was planned for the dead spot I had described. Then the other shoe dropped- it was going to take 120 days!
I suppose that there is light at the end of the tunnel, but that wouldn't help me for quite some time. It is also often difficult for the companies to get permits to put up towers, so I'm quite sure it will take longer. While she could hardly contain her enthusiasm, I could contain mine.
She then told me about the new WiFi router plan that TMobile is rolling out. Perhaps that could fix my network coverage issue? Is this the new plan- for the consumer to provide their own coverage? I'm not impressed with that idea.
Then I find out that Sprint is ditching their customers that call fifty times a month. Maybe TMobile will do the same. So does that mean that I only need to call 48 more times this July to get out of my contract?
--Jonas
When I got the tier two associate, I gave her my "trouble ticket" number. She returned with some excitement that she had some "good news" for me. I made sure I was sitting down, and she informed me that a new tower was planned for the dead spot I had described. Then the other shoe dropped- it was going to take 120 days!
I suppose that there is light at the end of the tunnel, but that wouldn't help me for quite some time. It is also often difficult for the companies to get permits to put up towers, so I'm quite sure it will take longer. While she could hardly contain her enthusiasm, I could contain mine.
She then told me about the new WiFi router plan that TMobile is rolling out. Perhaps that could fix my network coverage issue? Is this the new plan- for the consumer to provide their own coverage? I'm not impressed with that idea.
Then I find out that Sprint is ditching their customers that call fifty times a month. Maybe TMobile will do the same. So does that mean that I only need to call 48 more times this July to get out of my contract?
--Jonas
posted by digitaldoc at 9:43 PM
2 Comments:
I'm reviewing the hotspot@home or whatever t-mobile is calling it. Wait a few days...
I wasn't planning on buying more stuff from TMobile. I'm still trying to get them to enable the roaming onto the Cingular tower nearby. They say they won't because a tower is planned. Sigh- this is a circular pathway, and I'm still disconnected in plenty of areas.
Post a Comment
<< Home