TMobile,...The Saga Continues

So after being promised a call back from the TMobile folks about my tower roaming issue, and of course not, I called one more time today. Each time that I have to navigate their voice menu tree it gets more frustrating- I had to call three times today to get to speak to someone.

Today's person was pleasant enough, and she took my ticket number. However, even after talking to her supervisor, we're still no further along to a resolution. Apparently, nothing has been done about the lack of roaming. This is after almost a month for those of you keeping track of this with me.

The best she could do is that a new ticket was generated, and I was yet again promised a call back by Friday with an update. A few minutes later, I received a text message that indicated that there would be some type of tower "upgrade" to my area very soon. Call it what you want, but this sounds like more of a repair to me than an upgrade. Poor coverage could be tolerated when we got out first cell phones a decade ago, but not in the current year.

Once again, we'll keep you posted how TMobile is doing, but so far I'm not impressed after several cumulative hours on the phone (that's my landline as the cell phone is still dropping calls).

--Jonas