Update: TMobile
This is starting to become the ongoing saga with my cell phone carrier. As I still hadn't heard what was going on with the lack of roaming, and my monthly bill didn't have the promised credit (although it did have some), I decided it was about time to reach out and touch someone.
I spent over twenty minutes on the phone with TMobile, but it least it was better than the 40 plus that has been the usual as of late. It would seem that the folks that I speak to need to speak to a manger to do just about anything which explains the slowdown across the process. They did promise to deliver on the full credit promised, but I have to wait for next month's bill- maybe they're hoping I'll forget.
I also inquired about the roaming issue, namely that the phone doesn't roam onto the other networks. Not only is there still no answer to this, but today they couldn't even find the issue in the computer. Even when I gave them the tracking number, they still couldn't provide any information. Kinda weak, no?
The service rep promised to call me back tomorrow with some more information as to what is being done on this issue. I'll keep ya posted, but don't hold your breath for a quick resolution, because I'm certainly not...
--Jonas
I spent over twenty minutes on the phone with TMobile, but it least it was better than the 40 plus that has been the usual as of late. It would seem that the folks that I speak to need to speak to a manger to do just about anything which explains the slowdown across the process. They did promise to deliver on the full credit promised, but I have to wait for next month's bill- maybe they're hoping I'll forget.
I also inquired about the roaming issue, namely that the phone doesn't roam onto the other networks. Not only is there still no answer to this, but today they couldn't even find the issue in the computer. Even when I gave them the tracking number, they still couldn't provide any information. Kinda weak, no?
The service rep promised to call me back tomorrow with some more information as to what is being done on this issue. I'll keep ya posted, but don't hold your breath for a quick resolution, because I'm certainly not...
--Jonas
posted by digitaldoc at 9:45 PM
2 Comments:
I was under the impression that T-Mobile used the AT&T/Cingular network when one of their own towers was not available. If that is correct, it should give T-Mobile a pretty wide coverage area.
Verizon brags about their network, but it isn't great everywhere. In my area, Verizon isn't that great because they won't spend any money adding towers. All the money goes to the larger cities or to EVDO buildouts.
Bottom line is that cell phone service, no matter who the carrier, basically sucks. It has never, and will never get anywhere near the kind of quality delivered by old Ma Bell and her landline based network. That's because the voice part of the cellular network is an afterthought. All the money and effort is put into text messaging, and video delivery. Frankly I think they should stop referring to cell phones as "phones" and start referring to them as "cellular appliances.!
When I've driven down South, I roam onto the ATT/Cingular towers. However, by my house, where I know there are other carriers (my previous service was Cingular), the phone doesn't roam. I can even manually detect the network with the quad band phone, but connect, it doesn't do. Still waiting for the call from TMobile.
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