Update & Another View On T-Mobile

My regular readers will recall that I've not been a fan of T-Mobile for quite some time now. I was talking to Rapcomp, and letting him know that they still haven't delivered on the cell tower that they promised to build, but they do have some time left on that promise (although I give it very little hope). I'm also happy to report that my strategy worked to eliminate all spam text message issues on my phone.

Anyhow, Rapcomp then shared the following thoughts on T-Mobile:

I've had Voice Stream/T-Mobile for about 6 years, and have very few problems. My biggest complaint has been with the voice mail notification, their are times when I don't get the message for days because the system didn't send me a message. As for coverage, it's mostly good in my area, except in my house. I can talk on my deck, but if I walk into the kitchen, it's a crap shoot whether the call will drop. My other complaint, actually it's an annoyance, is with the phone replacements. They advertise that you can replace your phone every year for free, but the selection is crappy. I usually call customer service and give them an ear full of how they take better care of new customers than loyal customers like me. That usually guilts them into getting a supervisor and approving a better phone. If not I tell them I can get a better deal, and new phones for all (I have 5 lines with unlimited messaging) if I call another carrier. That does the trick. After all, they get almost $150.00 a month out of me. Besides, I don't replace my phone every year, just when I've beat the old phone so bad it doesn't work any more.

I'm glad to hear that others have had a better time with them than I have. I also never thought about the phone replacements, and complaining about the lack of choices. While I was initially satisfied with my Motorola V195, lately, I will admit that as I see some of the other gear out there (not to mention the iPhone), I'm feeling kind of third tier, and looking forward to an upgrade next year. At the rate T-Mobile is not improving my service, it will likely be with another carrier, no matter which phone they're willing to give out.

--Jonas