The Rest of the Monitor Story
I had first reported that I was having issues with my Acer 19" LCD monitor last month. Over the last few weeks it got worse and worse in general, but it still was an intermittent problem. Before I sent it off (at my dime no less), I wanted to be certain that it would show off it's worst stuff. By the time I sent it, the screen was consistently unusable.
I packed the monitor back in the original packaging. As my request only said "vertical lines" I took the time to write a letter detailing the issue I was having to make sure that the technician would know exactly what I had experienced. I then sent it UPS to Acer service in Texas. I tracked the package via UPS, and half hoped that the monitor would get crushed in the back of some truck and I'd get to collect the $200 I had insured it for so I could go purchase a new LCD and be done with it. The monitor arrived safely on 1/3/08.
After a week's journey there cross country, and the inevitable deluge of broken toys to fix, I didn't expect to see it for at least a month, if not more. I was baffled to see the FedEx guy put this box outside my door yesterday on 1/9. How could it be?
I was further confused to see that the service ticked that it was throughly tested and repaired, but no new parts were required. I was fully preparing to send it right back to them, and I hesitantly hooked it up to my desktop.
I was pleasantly surprised that the monitor worked, but was wondering when the vertical lines would return. For the last two nights at least, they haven't. I reserve final judgment after at least a week, but preliminarily we're in the clear.
Too often companies don't take care of the little guy, but so far it appears that, Acer fixed my monitor, and did it in a timely fashion. While this wasn't the most expensive LCD monitor when I purchased it, I wouldn't hesitate to buy another one from this brand.
Now I just wish I knew which screw they turned in case this happens again.
Jonas
Update: One week of use and the monitor works fine. Thanks Acer.
I packed the monitor back in the original packaging. As my request only said "vertical lines" I took the time to write a letter detailing the issue I was having to make sure that the technician would know exactly what I had experienced. I then sent it UPS to Acer service in Texas. I tracked the package via UPS, and half hoped that the monitor would get crushed in the back of some truck and I'd get to collect the $200 I had insured it for so I could go purchase a new LCD and be done with it. The monitor arrived safely on 1/3/08.
After a week's journey there cross country, and the inevitable deluge of broken toys to fix, I didn't expect to see it for at least a month, if not more. I was baffled to see the FedEx guy put this box outside my door yesterday on 1/9. How could it be?
I was further confused to see that the service ticked that it was throughly tested and repaired, but no new parts were required. I was fully preparing to send it right back to them, and I hesitantly hooked it up to my desktop.
I was pleasantly surprised that the monitor worked, but was wondering when the vertical lines would return. For the last two nights at least, they haven't. I reserve final judgment after at least a week, but preliminarily we're in the clear.
Too often companies don't take care of the little guy, but so far it appears that, Acer fixed my monitor, and did it in a timely fashion. While this wasn't the most expensive LCD monitor when I purchased it, I wouldn't hesitate to buy another one from this brand.
Now I just wish I knew which screw they turned in case this happens again.
Jonas
Update: One week of use and the monitor works fine. Thanks Acer.
posted by digitaldoc at 10:09 PM
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