They Want Me Back
Riddle me this! I've been with Optimum a month now with their triple play package. Before I left Verizon, I used their online offerings to figure out that it would cost me $125 monthly for an equivalent triple play package from Verizon's Fios. I went a step further, and called them to see what price I could get from a real live person, and told them I was leaving for Optimum, and why. They quoted me the same $125 price, and of course, canceled my account when I told them I was leaving for Fios.
What makes no sense to me is that these companies won't work too hard to retain an existing customer, but they'll work much harder to get you as a new customer. Last week I got a generic letter from Verizon about their Fios. Just for fun, I put the same setup in online, which is for one standard STB, and an HD DVR for a second TV with the lower tiered internet (10/2) and the phone (there's only one package that's unlimited across the US & Canada). What I don't get is that now the package is going for $114 (12 months, which is what it was before as well).
How the heck can the same thing drop by $120 for the year now that I'm not a customer?
Jonas
What makes no sense to me is that these companies won't work too hard to retain an existing customer, but they'll work much harder to get you as a new customer. Last week I got a generic letter from Verizon about their Fios. Just for fun, I put the same setup in online, which is for one standard STB, and an HD DVR for a second TV with the lower tiered internet (10/2) and the phone (there's only one package that's unlimited across the US & Canada). What I don't get is that now the package is going for $114 (12 months, which is what it was before as well).
How the heck can the same thing drop by $120 for the year now that I'm not a customer?
Jonas
Labels: internet access, Verizon
posted by digitaldoc at 9:49 PM
0 Comments:
Post a Comment
<< Home