Where's My Stuff?
I've been waiting for my Actiontec Powerline networking gear for over a week now to get my network up again. It was supposed to arrive on Monday, but there's still no sign of it. So, I decide to check on it via the tracking system of the Amazon site.
I had previously seen that the item was in New Jersey on 6/17. As I'm in New York, I figured it should have been here soon thereafter. Nothing on the track for days, and now imagine my surprise that somehow my package ended up going to the wrong coast. That's right, my box is in California! I've provided an image of the tracking info with some things whited out:
All right, I can understand that sometimes not everything goes to plan. Errors do occur. However, if the item is overdue, and floating around California, when it should be in NY, Amazon should do something to make it right.
I emailed Amazon customer service yesterday, and today. All they could tell me on both occasions was that the item "may arrive soon," which is kind of impossible if it's on the other coast for no good reason. I'm told they can order me another one, but can't do so before the close of business on June 26th, even though I've got a better chance of the Dodgers coming back to the Empire State than I do my Actiontec gear in a timely fashion.
I had better luck with Amazon when their stuff used to ship UPS, and not postal service. I'll keep you posted when it doesn't arrive tomorrow. Have I mentioned my network is still dead and waiting for this? Maybe this is an argument to shop B&M!
Jonas
I had previously seen that the item was in New Jersey on 6/17. As I'm in New York, I figured it should have been here soon thereafter. Nothing on the track for days, and now imagine my surprise that somehow my package ended up going to the wrong coast. That's right, my box is in California! I've provided an image of the tracking info with some things whited out:
All right, I can understand that sometimes not everything goes to plan. Errors do occur. However, if the item is overdue, and floating around California, when it should be in NY, Amazon should do something to make it right.
I emailed Amazon customer service yesterday, and today. All they could tell me on both occasions was that the item "may arrive soon," which is kind of impossible if it's on the other coast for no good reason. I'm told they can order me another one, but can't do so before the close of business on June 26th, even though I've got a better chance of the Dodgers coming back to the Empire State than I do my Actiontec gear in a timely fashion.
I had better luck with Amazon when their stuff used to ship UPS, and not postal service. I'll keep you posted when it doesn't arrive tomorrow. Have I mentioned my network is still dead and waiting for this? Maybe this is an argument to shop B&M!
Jonas
posted by digitaldoc at 10:36 PM
2 Comments:
Newegg!
The only reason I didn't go with them, which I've used in the past, is that their return policy is a hassle, and I don't seem to have any luck with networking gear so I was playing one step ahead.
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