Monthly Billing Error
I just got the Optimum bill. Once again, it arrives on the 3rd, and they want it by the 15th. Seriously, I've discussed this with them before, and they said that it would be coming earlier.
The other thing is that I was down a day last month. Triple play, and triple down when it all went to dead. I had called, and discussed it with a rep when it happened. I was told that I'd be getting credit for the day. Sounded reasonable as I had to call them on my cell phone, watched TV on my antenna, and had no internet for hours (sigh, once again).
So now the bill comes, and conveniently there is no credit for the downtime. Am I surprised, well not really. I explain the situation, and they point out I got a credit last month. I remind them it was for another billing error, and I'd love if they could get it right for one month. For all my inconvenience, I got $3.48 off the bill. I will admit it's more of a moral victory as it doesn't even buy a gallon of gas these days!
Does it really make sense for Optimum (Cablevision)to screw up the bills month after month? It probably cost more in service time than they gave me back. Are they just relying on consumers paying and forgetting about these things? Wait and see what happens next month...
Jonas
The other thing is that I was down a day last month. Triple play, and triple down when it all went to dead. I had called, and discussed it with a rep when it happened. I was told that I'd be getting credit for the day. Sounded reasonable as I had to call them on my cell phone, watched TV on my antenna, and had no internet for hours (sigh, once again).
So now the bill comes, and conveniently there is no credit for the downtime. Am I surprised, well not really. I explain the situation, and they point out I got a credit last month. I remind them it was for another billing error, and I'd love if they could get it right for one month. For all my inconvenience, I got $3.48 off the bill. I will admit it's more of a moral victory as it doesn't even buy a gallon of gas these days!
Does it really make sense for Optimum (Cablevision)to screw up the bills month after month? It probably cost more in service time than they gave me back. Are they just relying on consumers paying and forgetting about these things? Wait and see what happens next month...
Jonas
Labels: billing, Optimum, triple play
posted by digitaldoc at 9:38 PM
1 Comments:
I'm a Fios fan but the billing isn't much better. Sadly, I have had way too many of these types of billing issues in my years....on a wide variety of products and services.
Why ask 'why' Jonas? Unless you get satisfaction trying to reason with people who don't care or don't get it or just CAN'T do anything about it - complain once, get a name, when it inevitably doesn't get resolved just file an online complaint at
http://www.consumer.state.ny.us/complaint.htm
and
https://www.ftccomplaintassistant.gov/
The first assumes you are from NY. Each state has a board. The NY state one is excellent. And the vendor does not need to be located in NY, only the consumer. They both respond within a day to the vendor. Oddly they have no real power....but once the vendor gets strongly worded letters from the state and US Gov I have never once had an issue go unresolved. And it saved me lots of aggravation in the process.
:-)
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