New Verizon Phone?
So, I've had many issues with my cell phone, the LG Dare. It was still under warranty, so after a combination of begging and pleading, they agreed to let me change to something else (I did have to trade it in twice to be eligible for the "upgrade.") I got the story that they didn't have the phone in the store, and would have to ship it to me. I explained how vital the phone is to me, and they promised to overnight it. Just for the record, why do I think with cash in hand and a new contract they would have handed me something on the spot... just sayin'.That was last Saturday. The actual phone took till Wednesday to arrive, with a charger in a separate box. It was yet another refurb, but at least it was something they still sold, as the LG has long been retired. I had accepted that I would not be getting a car charger or case, both of which I had for the LG, but hey, I can take the hit on those to get a phone that works. Unfortunately, they did not include the battery, so I was still dead in the water.
It took till Friday to get my battery to the house, and a call to the Verizon store. On Friday, I got the battery finally. However, three boxes in total, and you may notice something missing from the image I included. You can't make this up.... anyone, anyone.... you got it, there is no back to the phone. Reportedly, it is on backorder. So, now guess who has to go to work this week with a taped together phone?
C'mon Verizon, "Big Red" can do better than this. Oh, and by the way, the phone swap out, even midcontract, requires that the plan be "upgraded" to include $9.95 data plan for 25 megs monthly. We'll see if and when the back to this thing actually arrives.
Jonas
Labels: cell phone, exchange, Samsung, Verizon

















1 Comments:
basically, this is due to the customer service/tech employees not knowing how to order a replacement phone. it looks like they ordered each item separately, instead of ordering the CLNR (certified like new replacement) "kit", which comes with everything you need.
Post a Comment
<< Home